Help & Faq’s (Frequently Asked Questions)

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    Countries of Operation

    Currently Sallyrays ships to the following countries;

    1. Australia (AUD$)
    2. United States (USD$) (coming July 2024)
    3. Subscribe to Sallyrays to keep uptodate with exciting information as its released – be the first to know!

    Signup & Stay up to date!

    Sign up to keop up to date with all the going on's, promotions, changes to the site and or our serviceso. You will receive a 35% Discount coupon at the same as a welcome gift from Sallyrays

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    Delivery Times

    Sallyrays is an online marketplace. We source our products locally and from various dropship suppliers. Due to the fact that an order may contain items from various suppliers – it is not uncommon for the items to arrive in seperate packages / deliveries.

    Shipment times may vary however, expectation is 14 – 21 days depending on location.

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    Pricing

    Site pricing is in Australian Dollars (AUD). There may be instances where the price will be reflected in US Dollars (USD). All checkout prices and charges will be done in AUD – Australian Dollar.

    Pricing will also be based on your location eg country of origin for purpose of tax calculations such as GST on Goods and Services sold in Australia.

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    Quality Assurance | Products & Services

    At Sallyrays, we pride ourselves on being a marketplace that sources a wide range of products from various vendors.

    Our commitment to quality assurance extends not only to our exceptional customer service but also to the products and services offered through the Sallyrays platform.

    We value the feedback of our customers, as it helps us continually improve and deliver the best experience possible. So, when your product arrives and you receive an email, we kindly ask you to take just 2 minutes to review the product/s you have purchased and let us know your thoughts.

    Your feedback matters, whether it’s positive or constructive. Together, let’s shape the future of Sallyrays and unleash the power of convenience!

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    Shipping Costs

    THAT IS CORRECT!

    ALL Orders at Sallyrays above $35.00 spend attract our bonus of free shipping unless specifically specified to be exlcuded from the Sallyrays Free Shipping above $35.00 promotion.

    Do not panic if you do not spend the required $35.00 for free shipping – at Sallyrays ALL Order Below the $35.00 spend will attract a flatrate shipping fee of $9.99 inc GST

    Shipping costs will be calculated at checkout.

    If there is not shipping cost displayed at checkout, your order will state free shipping.

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    Support & Dispute Resolution

    For all support enquiries, refund requests or dispute resolution: Please log a ticket with our Support Teams.

    Logging a support tickets gives you, the customer and Sallyrays Support Operators, the tools required to track and successfully resolve your questions or issues.

    If you do not log a support ticket – Sallyrays has no way of tracking your complaint or actioning the request in the first instance.

    Contact Sallyrays
    Email: info@sallyray.com
    Telephone: +61 1300 308 648

Last Updated on January 7, 2024 by Sallyrays Customer Support

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